"Now when we reply to someone's freedom of information (FOI) request, we are able to complete the task in less than a minute by using the email function built right into Cabinet NG. It is no longer a time-robbing problem to forward files to citizens, lawyers and others who request information from our department."
William L. Henry P.E. Traffic Engineering Mgr.
Document
Management Solutions
Automated electronic document management the way you want it
City of Little Rock, Arkansas
Public Works, Traffic and Engineering
Industry/Solution
Government
Challenge
With floor space at a premium, the City of Little Rock Public Works office was frustrated with the multiple filing cabinets clogging the office floor. The simple act of filing and retrieving documents using traditional filing cabinets had become a nightmare. It was time consuming, and files were constantly lost or misplaced.
The City of Little Rock needed help, and they needed it quickly! So they decided to look into office automation software. Specifically, the City needed a filing system that would work with their existing document creation programs, provide scanning capability, manage
workflow, and provide connectivity to their existing databases.
Background
Not only was space an issue for the City of Little Rock, but also on a typical day file folders and drawings were removed from their physical file cabinets and were sitting on people's desks and in other locations that weren't easily tracked. Everyone had to go through the building or make several phone calls to co-workers to find file folders and drawings.
The City of Little Rock Public Works office then conducted a major review of several different kinds of document
management software. After a thorough search, they chose Cabinet NG because of its simplicity, ease of operation, overall capabilities, and competitive pricing.
Solution
The City purchased Cabinet NG and training. They've been so pleased with the results that, since 1999, they have expanded their use of Cabinet NG to three other city offices.
"Now when we reply to someone's freedom of information (FOI) request, we are able to complete the task in less than a minute by using the email function built right into Cabinet NG. It is no longer a time-robbing problem to forward files to citizens, lawyers and others who request information from our department." -William L. Henry P.E. Traffic Engineering Manager
Benefits
Electronic solution
More space! The City of Little Rock was able to remove three flat files for large drawings and ten 8.5 x 14 file cabinets.
Key word search capability
Fast access to files. No more roaming the building and tracking down files on desks.
Email functionality
Better customer service – using the email support features of Cabinet NG, they can now share files instantly with citizens, lawyers, and others requesting information.
Format Independence
Convenience of one system – they are now able to file any type of file: CAD drawings, computer-modeling files, equipment logging files, faxes, large engineering drawings using an E-size scanner, and emails.
Support
Fast and friendly support from Cabinet NG lets the City stay focused on their priorities instead of managing the software.
